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For massage and spa chains

Your customers know which outlet has the good therapists. Do you?

Highground reads what they write and tells you which outlet to fix.

See the demoInstant access. No sign-up.

Customers talk about every outlet.

Google ★★★★★ Right pressure, calm room. Booking again.
TikTok · 8.6k views Paid for 60 minutes. Got 40 ⏱️
Google ★★★★★ Rasa macam sapu minyak je, bukan urut.
X Their Bangsar outlet is way better than Uptown. Same price.
Instagram Head spa Sunday 🫧
Threads Any spa in PJ with women-only rooms?
Google ★★★★★ Datang ikut booking, nama tak ada dalam sistem.
TikTok · 2.9k views Trying foot reflexology in every mall

90 reviews and posts this month. 6 outlets.

Your booking system says all good. The reviews don't.

Booking system, Damansara Uptown

All slots booked today ✅9:00 am

Teduh Spa Damansara Uptown★★★★★ 4.8 (214) · Massage spaOverviewReviewsAbout
G
Grace L.Local Guide · 29 reviews★★★★★2 days ago

Booked 60 minutes. Out in 40.

A
Aina S.4 reviews★★★★★4 days ago

Kena pujuk beli package dua kali.

V
Vinod R.Local Guide · 12 reviews★★★★★1 week ago

Bangsar was great. Here it felt rushed.

Customers don't complain. They book another branch, or another spa.

Your spa quiet, with empty chairs; the spa next door busy, every chair taken.

Highground reads it all. You get three things to fix.

Each outlet compared with the spas around it.

Reviews and posts from Google, Instagram, TikTok, X and Threads flow into a phone showing three things: Damansara Uptown needs a look for short sessions, a rival spa rates 4.8, women-only rooms are rising.

What it catches

  • An outlet slipping

    Needs a look: Damansara Uptown rates 4.2, 0.5 below nearby spas, its line falling.

  • A post 8,000 people saw

    A TikTok post, "Paid for 60 minutes. Got 40.", 8.6k views. Highground: about you, seen 8,600 times.

  • A rival winning

    Kepala Ringan is praised more for the full hour: them 37%, you 14%.

  • A trend you're missing

    Rising fast: women-only rooms, 2× more mentions than last year.

  • A better street for your next outlet

    A map with site A and site B. Site B looks better: 740 vs 310 reviews a month nearby.

Know every outlet without visiting every outlet.

See the demoInstant access. No sign-up.Join the pilotA two-minute form

Nothing to install. Public reviews and posts only.

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