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For food and drink chains in the Klang Valley

Know which outlet needs you, and why.

Highground reads the Google reviews of your outlets and the rivals around them, so you don't have to. You get one plain answer on your phone.

See the demo

No sign-up. A made-up business in the real app. Or ask to join the pilot

The Home screen of the demo: Mont Kiara needs a look because customers complain about cold food.

You can't be at every outlet.

Your customers are. And they tell Google what they find.

Cold food at one outlet. Slow service at another. A new rival next door that everyone loves.

Reading it all takes hours, for every outlet and every rival nearby. So a problem can run for weeks before anyone tells you.

Highground reads it all for you.

A map with your outlets far apart and customers talking at each one.

The answer first. The proof one tap away.

  • The Your outlets screen: four of eight outlets level with or ahead of nearby cafés, four behind.

    Which outlet is slipping

    Each outlet's recent rating beside the places like it within 1 km. The one that needs you comes first.

  • Three customer quotes about cold food, and a button to send them to the outlet manager on WhatsApp.

    What customers keep saying

    Praise and complaints, counted, with quotes in their own words. Send one to the outlet manager on WhatsApp.

  • A followed rival compared thing by thing: it wins on food warmth, you win on coffee and drinks.

    What rivals do better

    Follow a rival near you. See, thing by thing, where customers like it more than you.

Screens from the demo, with a made-up business.

Also in Highground

  • Compare two sites before you sign a lease.
  • See which drinks and dishes are rising in reviews near you.
  • See what people post about you on Instagram, TikTok, X and Threads.
  • Print a one-page report, or forward it.

How the pilot works

  1. 1

    Email us your brand.

    Tell us where your outlets are.

  2. 2

    We read the reviews.

    Public Google reviews of your outlets and the rivals around them. Nothing for you to install.

  3. 3

    Open Highground on your phone.

    Up to three things that need you. Everything else says All good.

A shopfront open to the street, its back room shut away.

What we read, and what we don't

  • We read public Google reviews, and public posts on Instagram, TikTok, X and Threads.
  • We don't see your sales, private accounts, WhatsApp chats or Facebook groups.
  • Every number shows what it counts. “9 of 37 reviews”, never “24% of customers”.

Join the pilot.

By invitation, for food and drink chains in the Klang Valley. Email us your brand and how many outlets you run.

Ask to join the pilot

Or write to hello@highground.my. Not sure yet? See the demo